Privacy Policy

This Policy applies as between you, the User of the App and Cite the owner and provider of this App and service. This Policy applies to our use of all Data collected by us in relation to your use of the App and Services.


Definitions and Interpretation


In this Policy the following terms shall have the following meanings:




means the app that you accessed this website from, and any other apps provided by Cite unless expressly excluded by their own terms and conditions.




means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site or App.




means collectively all information that you submit to the App or WhatsApp.


“Data Controller”


means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any data is to be processed. 


“Data Processor”


in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.


“Personal Data”


means any information relating to an identified or identifiable natural person. This includes, but is not limited to, Name, telephone number, mobile device ID.


“User” / “Users”


means any third party that accesses the Web Site, App or services that is not employed by Cite.


Data Collected


FixMyCity collects the following Data:

  • Forename
  • Telephone number (automatically collected on WhatsApp)
  • Location Information (manually entered).
  • Issue type Information (manually entered).
  • Images (manually entered).


Data Controller, Data Processor and Processing of your Personal Data

Cite is the Data Controller and we process the Data you provide to us. For any questions on other aspect of how we process your Data not detailed within this policy please contact us at


The data you provide may be and is almost always shared with, but not limited to, the appropriate Local Authority and other key stakeholders for the sole basis and purpose of resolving service delivery issues you have raised through FixMyCity.

The basis and purpose of the processing of the data you provide is to enable you to:

  • Provide the details of the issue to the relevant organisations for them to resolve the reported issue.
  • Keep updated with the progress of your reported issue by those responsible for resolving it.

Data provided specific to a report you raise, or update will be retained by Cite for 1 year after the last activity on that report.


Your Rights with respect to the Personal Data we hold


Consent – You may access the Web Site and App without providing any Data at all. However, to use all Services and Systems available on the Web Site or our apps you may be required to submit information or other Data. By providing that Personal Data and using the services you consent to the processing of your Personal Data in accordance with the terms laid out in section above.


Right to Withdraw Consent – You have the right to request from Cite that your Personal Data is removed and no longer consent to it being processed.  Requests for the Right to withdraw Consent should be made via  We will remove all Personal Data held within 14 days of receipt of the request. We will make all reasonable effort to make the request on your behalf to the organisations we have passed on your Personal Data that you have withdrawn your consent to have your personal data processed.  The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.



Data security is of great importance to FixMyCity and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected by the App and WhatsApp.


Changes to this Policy

FixMyCity reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.


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